Accessibility - Amelia

Accessibility statement for The Amelia website

This accessibility statement applies to theamelia.co.uk and its subsidiary pages

This website is run by Tunbridge Wells Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

· zoom in up to 300% without the text spilling off the screen

· navigate most of the website using just a keyboard

· listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

· you cannot modify the colour, fonts, line height or spacing of text

· some older PDF documents are not fully accessible to screen reader software

· some of our online forms are difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

· email us at info@theamelia.co.uk

· call 01892 526121

We’ll consider your request and get back to you within 14 days.

If you cannot view the map on our ‘contact us’ page here, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

· email us at info@theamelia.co.uk

· call 01892 526121

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The Amelia Scott has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Tunbridge Wells Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to content that’s not within the scope of the accessibility regulations listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 27/04/22. It was last reviewed on 27/04/22.

Accessibility

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